JAKARTA, BALINEWS — Commissioner General of Police Suyudi Ario Seto has pledged to eliminate the “no viral, no justice” phenomenon in the handling of public complaints if appointed as Indonesia’s next National Police chief.
Suyudi said members of the public should not have to make their cases go viral on social media before receiving attention and certainty from the police.
He made the statement during his fit-and-proper test as the sole candidate for National Police chief before Commission III of the House of Representatives (DPR RI) in Jakarta on Thursday (Oct. 1, 2026).
Suyudi said every public complaint represents the community’s expectation that the state will provide protection and legal certainty. He therefore emphasized that complainants should be entitled to receive information on the progress of their cases without having to seek informal access to investigators.
“Complainants have the right to know the developments that can be disclosed without having to seek informal access to investigators,” Suyudi said.
He identified the “no viral, no justice” phenomenon as one of nine public concerns that need to be addressed within the police institution.
Other issues he highlighted included certainty in handling complaints, equality before the law, eliminating illegal levies and transactional services, preventing abuse of authority, controlling the use of force, strengthening public confidence in the complaint system, improving case transparency and changing the culture of public service.
Justice Goes Beyond the Final Outcome
Suyudi emphasized that justice should not be judged solely by the final outcome of law enforcement proceedings, but also by how the process is carried out.
He said members of the public should be heard and respected, receive explanations regarding their cases and see the law applied consistently.
During his presentation, Suyudi also referred to survey results concerning public satisfaction with the police.
He said improving satisfaction figures should serve as a basis for further institutional reform rather than a reason for the police to become complacent.
Conversely, low satisfaction levels should be treated as a warning and used to evaluate the quality of police services and the public’s experience when dealing directly with officers.
“All surveys should serve as evaluation material to improve the public’s experience when dealing directly with the police,” he said.
“Internal achievements must be viewed alongside the public’s experience,” Suyudi added.
DPR Approves Suyudi as National Police Chief
The statements were made during Suyudi’s fit-and-proper test as the sole candidate for National Police chief before Commission III of the DPR RI.
Commission III subsequently approved Suyudi’s appointment to replace General of Police Listyo Sigit Prabowo.
The approval was later confirmed during the Eighth Plenary Meeting of the DPR RI in the First Session of the 2026–2027 Parliamentary Year, which approved Suyudi’s appointment as National Police chief.
A day earlier, on Wednesday (Sept. 30, 2026), the DPR leadership had received a letter from President Prabowo Subianto concerning the proposed dismissal and appointment of the National Police chief.
Suyudi’s commitment to eliminating the “no viral, no justice” phenomenon forms part of his broader agenda to improve public services, complaint handling, transparency and accountability within the National Police.
